Legal

Terms of Service

Effective November 15, 2026

These terms are an agreement between Llamador LLC ("Llamador", "we", "us") and the company that signs up for or uses Llamador ("you"). You accept them when you sign up, when you use the service, or when you sign a written agreement that points to them. If you're accepting for a company, you confirm that you're allowed to bind it. If you and Llamador sign a separate written agreement, that agreement wins wherever the two differ.

1. The service

Llamador is a phone assistant for property management companies. Your staff call a Llamador line to look up information, update records and open work orders in your property management software. A Llamador line can also answer calls from tenants and others for you. We may improve and change the service over time. If a change takes away something important you rely on, we'll tell you first.

Llamador is for business use by property management companies. It isn't a consumer product.

2. AI can make mistakes

Llamador runs on AI. It's good at its job, but it can misunderstand a request, mishear a name or number, or give a wrong answer. You're responsible for how your company uses what it does. Check anything important, like amounts, dates and who a work order goes to, before you rely on it. Llamador always tells callers it's an AI assistant and never claims to be a person.

3. Not an emergency service

Llamador is not an emergency service and doesn't replace 911 or your own emergency procedures. It can pass urgent issues to the people you choose, but it can't guarantee that anyone answers or acts. Keep your own after-hours and emergency plan in place.

4. Your account and access

• Access you give us. Llamador needs its own user in your property management software. You choose that user's permissions. We use the access only to carry out requests from your team and callers, as described in our Privacy Policy.
• Who can use it. You decide who is in your staff directory. Anything done by someone calling from a number in that directory is treated as done by your company. Remove people promptly when they leave.
• Accurate details. Give us accurate account and contact information and keep it current.
• Third-party software. Your property management software and other connected tools are run by other companies under their own terms. Llamador isn't affiliated with or endorsed by them. If they change or limit access, parts of Llamador may stop working until we adapt.

5. Calls, recording and consent

• Calls to Llamador lines may be recorded and transcribed. On tenant and public lines the assistant says so at the start of each call.
• You'll tell your staff that their calls to Llamador are handled by AI and may be recorded.
• You're responsible for following the laws that apply to your calls and texts. That includes recording and consent laws and rules about calling or texting tenants and other people.
• You won't use Llamador to place calls or send texts to people who haven't agreed to receive them where the law requires that agreement.

6. Acceptable use

Don't use Llamador to:

• break the law, or harass, deceive or discriminate against anyone, including in housing decisions;
• collect tenant screening data, Social Security numbers or credit information through Llamador;
• try to get into another customer's data, or test, probe or overload the service;
• copy, resell or build a competing product from Llamador.

We may suspend access that breaks these rules or puts the service or other people at risk. Where we reasonably can, we'll tell you first.

7. Plans, fees and billing

• Plans. Our plans and prices are on our pricing page or in your written quote.
• Pay as you go. You add credit in advance and calls use it by the minute. Credit you've paid for doesn't expire while your account is open.
• Per unit. You pay a monthly fee for each unit you manage, with the minimum shown on the pricing page. Minutes beyond your plan are billed at the published overage rate.
• Unit counts. At the start of each calendar quarter we count units from your property software. We leave out properties whose management has ended and units we've agreed to exclude. If your count goes up, we email you the new count and fee at least 30 days before it takes effect. If it goes down, the lower fee starts with your next billing month. If you'd like an additional review of a count, just ask and we'll take another look.
• Price changes. We'll give you at least 30 days' notice by email before a price change takes effect for you.
• Taxes. Prices don't include taxes. You pay any sales or similar taxes that apply.
• Late payment. If an invoice is more than 30 days overdue, we may pause the service after telling you.

8. Your data

You own your data, including your records, call recordings, transcripts and the information in your property management software. You give us permission to use it to provide, support and secure Llamador for you, as described in our Privacy Policy. We don't sell it. For information about tenants and other callers, we act on your behalf and follow your instructions.

Improving Llamador. We also learn from real calls to make Llamador better for all our customers, for example where the assistant misunderstood a request or a step went wrong. We treat your two kinds of calls differently:

• Staff line calls (your team's calls to work in your software) may be used to improve Llamador unless you turn this off.
• Tenant line calls (calls from tenants, owners, vendors and others to your public number) can include more sensitive details. They're used only if you turn this on.

You can change either choice at any time in your dashboard under Settings. Before we use a call this way, we remove names, phone numbers, email addresses, dollar amounts and account numbers. We never use it for advertising, never sell it, and never let anyone else train their AI models on it. Fixing a problem you report, or reviewing calls flagged in your own account, is part of running the service and isn't affected by these choices.

We may also use statistics that don't identify you or any person, such as total minutes used, to run and improve our business.

9. Our property

Llamador, its software, voice and assistant designs, and our name and llama logo belong to us. You get the right to use the service under these terms while your account is open. If you send us ideas or feedback, we may use them without owing you anything.

10. Ending the service

• You can cancel at any time by emailing [email protected]. A monthly plan runs until the end of the month you've paid for.
• We can end the service with 30 days' notice, or right away if you seriously break these terms or don't pay.
• If we end the service without cause, we'll refund any unused prepaid credit.
• After the service ends, you can ask for a copy of your data within 30 days. We delete it within 90 days, as our Privacy Policy explains.
• Remove Llamador's user from your property management software when you leave.

11. Availability

We work to keep Llamador available at all times, but we don't guarantee it will be uninterrupted or error-free. It depends on phone networks, AI providers and your property management software, which we don't control. We'll do our best to tell you about planned work and fix problems quickly.

12. Disclaimer

Apart from the promises in these terms, Llamador is provided "as is." To the extent the law allows, we disclaim all other warranties, including merchantability, fitness for a particular purpose and non-infringement.

13. Limit of liability

To the extent the law allows, neither of us is liable to the other for lost profits, lost revenue or indirect, special or consequential damages. Our total liability under these terms is limited to the fees you paid us in the 12 months before the claim. These limits don't apply to your payment obligations or to either side's fraud or willful misconduct.

14. Claims from others

You'll defend us against claims from other people that arise from your data, your use of Llamador in breach of these terms, or your calls and texts to tenants and others, and you'll cover the costs of those claims. We'll do the same for you against claims that Llamador itself infringes someone else's intellectual property.

15. Changes to these terms

We may update these terms. We'll post the new version here, and we'll email customers at least 30 days before a material change takes effect. If you don't agree with a change, you can cancel before it takes effect.

16. Law and disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Before filing any claim, please email us so we can try to resolve it informally. If that doesn't work within 30 days, claims will be handled in the state or federal courts located in Delaware, and both of us agree to those courts.

17. Everything else

These terms, our Privacy Policy and any written order or agreement between us are the whole agreement about Llamador. If part of these terms can't be enforced, the rest still applies. Not enforcing a term right away doesn't waive it. You can't transfer these terms without our permission. We can transfer them as part of a merger or sale of our business. Neither of us is responsible for delays caused by events beyond our reasonable control. We'll send notices to the email on your account, and you can send them to [email protected].

18. Contact

Llamador LLC
[email protected]